Gentoura — Privacy Policy
Your Privacy Matters to Us
At Gentoura, trust is the foundation of everything we do. We are committed to protecting your personal information and being fully transparent about how we collect, use, and safeguard it. This Privacy Policy explains our practices in plain language, because you deserve to know exactly how your data is handled.
By using Gentoura's platform, including our website at www.gentoura.com and our WhatsApp advisor, Geni, you agree to the practices described in this policy.
1. Information We Collect
When you interact with Gentoura, through our website, WhatsApp bot (Geni), or Business API, we may collect the following types of information:
Information You Provide Directly
- Personal details: Your name, email address, and WhatsApp number
- Trip details: Destination, travel dates, group size, budget, accommodation preferences, and special requirements
- Communication history: Messages exchanged with Geni during your consultation session
- Feedback & reviews: Satisfaction ratings and comments submitted after your trip
Information Collected Automatically
- Usage data: Pages visited, time spent on site, clicks, and navigation behavior
- Device information: Browser type, operating system, IP address, and device identifiers
- Location data: Approximate geographic location based on IP address (not GPS)
- Cookies & tracking data: As described in Section 5
Information from Third Parties
- Data provided by our local travel agency partners in connection with your confirmed booking
- Analytics data from advertising platforms (Meta, Google, TikTok) when you interact with our ads
2. How We Use Your Information
Gentoura uses your personal information only for legitimate purposes directly related to providing and improving our services:
| Purpose | Description |
|---|---|
| Trip consultation | To understand your travel needs and generate personalized itinerary suggestions via Geni |
| Request qualification | To compile and verify your trip brief before handoff to a local agency partner |
| Agency handoff | To share your trip brief with the most suitable local travel agency to finalize your booking |
| Communication | To respond to your queries, send booking confirmations, and follow up on your experience |
| Service improvement | To analyze usage patterns and improve Geni's consultation quality |
| Marketing | To send relevant travel inspiration and offers, only where you have opted in |
| Legal compliance | To meet our legal and regulatory obligations |
We will never use your personal data for purposes beyond those listed above without your explicit consent.
3. How We Share Your Information
Gentoura does not sell, rent, or trade your personal information. We share your data only in the following limited circumstances:
With Local Travel Agency Partners
Your qualified trip brief, including your name, contact details, destination, dates, budget, and preferences, is shared with our vetted local agency partner to finalize your booking. This is the core function of our platform and is necessary to deliver the service you requested.
With Service Providers
We work with trusted third-party providers who help us operate the platform (e.g. cloud hosting, analytics, messaging infrastructure). These providers are contractually bound to handle your data securely and only for the purposes we specify.
For Legal Reasons
We may disclose your information if required to do so by law, court order, or government authority, or where necessary to protect the rights, safety, or property of Gentoura, our partners, or our users.
In a Business Transfer
If Gentoura is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change and your rights will be protected.
In all other circumstances, your personal information remains strictly confidential.
4. How We Protect Your Information
We take the security of your personal data seriously and have implemented multiple layers of protection:
- Encryption: All data transmitted between you and Gentoura's platform is encrypted using industry-standard TLS (Transport Layer Security).
- Access control: Only authorized team members and systems with a specific need to process your data can access it.
- Secure infrastructure: Our platform is hosted on secure, monitored cloud infrastructure with firewall and intrusion detection systems in place.
- Data minimization: We only collect the data we genuinely need to provide the service, nothing more.
- Partner vetting: All local agency partners are vetted before receiving access to traveler data, and are contractually required to protect it.
While no system is 100% immune to risk, we continuously review and improve our security practices to keep your information as safe as possible.
5. Cookies & Tracking Technologies
Gentoura's website uses cookies and similar technologies to enhance your experience and understand how the platform is used.
Types of Cookies We Use:
| Type | Purpose |
|---|---|
| Essential cookies | Required for the website to function (e.g. session management, security) |
| Analytics cookies | Help us understand how visitors use the site so we can improve it |
| Marketing cookies | Used to deliver relevant ads on platforms like Meta, Google, and TikTok |
| Preference cookies | Remember your settings and language preferences |
Your Cookie Choices
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.
For more details on how advertising platforms use cookies, please refer to their respective privacy policies (Meta, Google, TikTok).
6. Third-Party Links
Gentoura's website and communications may contain links to third-party websites, such as travel blogs, destination guides, or partner pages. These sites operate independently and are not governed by this Privacy Policy.
We recommend reviewing the privacy policies of any third-party sites you visit. Gentoura is not responsible for the content or privacy practices of external websites.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Consultation & chat history: 12 months from the date of the conversation
- Trip brief & booking data: 3 years from the date of travel (for legal and dispute purposes)
- Marketing preferences: Until you withdraw consent or unsubscribe
- Analytics data: Up to 26 months (aggregated and anonymized)
Once data is no longer needed, it is securely deleted or anonymized in accordance with applicable law.
8. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Ask us to correct inaccurate or incomplete information
- Right to deletion: Request that we delete your personal data (subject to legal obligations)
- Right to restrict processing: Ask us to limit how we use your data in certain circumstances
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing of your data for marketing purposes at any time
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us via www.gentoura.com. We will respond within 30 days.
GDPR (European users): If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
9. Children's Privacy
Gentoura's platform is intended for users aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
Gentoura reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Publish the updated policy on www.gentoura.com
- Update the "Last updated" date at the top of this page
- Notify users via email or WhatsApp where appropriate
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our platform after any update constitutes your acceptance of the revised policy.